:root {
  color-scheme: light;
  --bg: #eaf4ff;
  --surface: #ffffff;
  --surface-2: #f0f6fc;
  --ink: #16202a;
  --muted: #667281;
  --line: #d6e4f1;
  --blue: #2474d8;
  --teal: #14857d;
  --red: #c73f3f;
  --orange: #c86d1b;
  --green: #2f8b57;
  --purple: #7554bd;
  --shadow: 0 16px 45px rgba(28, 40, 52, 0.12);
}

* {
  box-sizing: border-box;
}

[hidden] {
  display: none !important;
}

body {
  margin: 0;
  min-height: 100vh;
  background: var(--bg);
  color: var(--ink);
  font-family:
    Inter, ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI",
    "PingFang SC", "Microsoft YaHei", sans-serif;
}

.site-watermark {
  position: fixed;
  inset: -10vh -8vw;
  z-index: 45;
  display: grid;
  grid-template-columns: repeat(3, minmax(210px, 1fr));
  grid-auto-rows: minmax(150px, 1fr);
  align-items: center;
  justify-items: center;
  pointer-events: none;
  overflow: hidden;
  color: #2e6793;
  font-size: 17px;
  font-weight: 800;
  letter-spacing: 0;
  opacity: 0.22;
  user-select: none;
}

.site-watermark span {
  display: block;
  white-space: nowrap;
  text-shadow: 0 1px 0 rgba(255, 255, 255, 0.46);
  transform: rotate(-24deg);
}

.login-watermark {
  position: absolute;
  inset: -8vh -8vw;
  z-index: 0;
  display: grid;
  grid-template-columns: repeat(2, minmax(260px, 1fr));
  grid-auto-rows: minmax(190px, 1fr);
  align-items: center;
  justify-items: center;
  pointer-events: none;
  overflow: hidden;
  color: #2e6793;
  font-size: 17px;
  font-weight: 800;
  letter-spacing: 0;
  opacity: 0.2;
  user-select: none;
}

.login-watermark span {
  display: block;
  white-space: nowrap;
  text-shadow: 0 1px 0 rgba(255, 255, 255, 0.46);
  transform: rotate(-24deg);
}

.login-brand,
.login-card {
  position: relative;
  z-index: 1;
}

.login-screen,
dialog {
  z-index: 60;
}

button,
input,
select,
textarea {
  font: inherit;
}

button {
  cursor: pointer;
}

.app-shell {
  display: grid;
  grid-template-columns: 260px minmax(0, 1fr);
  min-height: 100vh;
}

.logged-out .app-shell {
  display: none;
}

.login-screen {
  position: fixed;
  inset: 0;
  z-index: 50;
  display: grid;
  grid-template-columns: minmax(260px, 0.8fr) minmax(320px, 420px);
  align-items: center;
  gap: 42px;
  padding: 48px clamp(18px, 7vw, 96px);
  background: #eef7ff;
}

.login-screen.hidden {
  display: none;
}

.login-brand {
  display: flex;
  align-items: center;
  gap: 16px;
}

.login-brand .brand-mark {
  width: 58px;
  height: 58px;
  background: var(--blue);
  color: #fff;
}

.login-brand strong {
  display: block;
  font-size: clamp(30px, 5vw, 52px);
  line-height: 1.05;
}

.login-brand span {
  display: block;
  margin-top: 10px;
  color: var(--muted);
}

.login-card {
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 26px;
  background: rgba(255, 255, 255, 0.96);
  box-shadow: var(--shadow);
}

.login-card h1 {
  margin-bottom: 18px;
}

.login-error {
  margin: -4px 0 0;
  color: var(--red);
  font-size: 13px;
  font-weight: 700;
}

.login-hints {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  color: var(--muted);
  font-size: 12px;
}

.login-hints span {
  border: 1px solid var(--line);
  border-radius: 999px;
  padding: 6px 9px;
  background: var(--surface-2);
}

.login-loading {
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 9px;
  min-height: 38px;
  color: var(--blue);
  font-size: 13px;
  font-weight: 800;
}

.login-loading[hidden] {
  display: none;
}

.login-spinner {
  width: 18px;
  height: 18px;
  border: 2px solid #c7ddf3;
  border-top-color: var(--blue);
  border-radius: 50%;
  animation: login-spin 0.7s linear infinite;
}

@keyframes login-spin {
  to { transform: rotate(360deg); }
}

.sidebar {
  display: flex;
  flex-direction: column;
  gap: 24px;
  padding: 24px 18px;
  background: rgba(255, 255, 255, 0.92);
  color: var(--ink);
  border-right: 1px solid var(--line);
}

.brand {
  display: flex;
  align-items: center;
  gap: 12px;
  min-height: 54px;
}

.brand-mark {
  display: grid;
  place-items: center;
  width: 42px;
  height: 42px;
  border-radius: 8px;
  background: var(--blue);
  color: #fff;
  font-weight: 800;
}

.brand strong,
.brand span {
  display: block;
}

.brand span {
  margin-top: 3px;
  color: var(--muted);
  font-size: 13px;
}

.nav {
  display: grid;
  gap: 6px;
}

.nav-item {
  display: flex;
  align-items: center;
  gap: 10px;
  min-height: 42px;
  border: 0;
  border-radius: 8px;
  padding: 0 12px;
  background: transparent;
  color: var(--muted);
  text-align: left;
}

.nav-item:hover,
.nav-item.active {
  background: #e8f2ff;
  color: var(--blue);
}

.icon {
  width: 22px;
  text-align: center;
}

.profile-switcher {
  margin-top: auto;
  display: grid;
  gap: 8px;
}

.profile-switcher > span {
  color: var(--muted);
  font-size: 13px;
}

.profile-switcher strong {
  font-size: 14px;
}

.profile-logout {
  min-height: 36px;
  border: 1px solid var(--line);
  border-radius: 6px;
  color: var(--ink);
  background: #fff;
  font-size: 13px;
  font-weight: 700;
}

.profile-logout:hover {
  border-color: #9ebfdf;
  background: #f4f9fe;
}

.staff-config-list {
  margin-top: 14px;
}

.staff-table-wrap {
  overflow-x: auto;
  border: 1px solid var(--line);
  border-radius: 6px;
}

.staff-config-table {
  width: 100%;
  min-width: 900px;
  border-collapse: collapse;
  font-size: 12px;
}

.staff-config-table th,
.staff-config-table td {
  border-bottom: 1px solid var(--line);
  padding: 10px 9px;
  text-align: center;
  vertical-align: middle;
}

.staff-config-table th {
  color: var(--muted);
  font-size: 12px;
  font-weight: 700;
  white-space: nowrap;
  background: #f7fbff;
}

.staff-config-table td:first-child,
.staff-config-table th:first-child {
  min-width: 130px;
  text-align: left;
}

.staff-config-table tbody tr:last-child td {
  border-bottom: 0;
}

.staff-config-table td > span {
  display: block;
  margin-top: 3px;
  color: var(--muted);
  font-size: 11px;
}

.staff-config-table select {
  min-height: 30px;
  max-width: 110px;
  border: 1px solid var(--line);
  border-radius: 5px;
  padding: 0 6px;
  color: var(--ink);
  background: #fff;
}

.staff-config-table input[type="checkbox"] {
  width: 15px;
  height: 15px;
  accent-color: #2477b9;
}

.account-delete-button {
  min-height: 30px;
  border-color: #e6b7b7;
  color: #9b3030;
}

.account-delete-button:hover:not(:disabled) {
  border-color: #c76b6b;
  background: #fff6f6;
}

.staff-config-row {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  border-bottom: 1px solid var(--line);
  padding-bottom: 9px;
}

.staff-config-row:last-child {
  border-bottom: 0;
  padding-bottom: 0;
}

.staff-config-row div {
  display: grid;
  gap: 3px;
}

.staff-config-row strong {
  font-size: 14px;
}

.staff-config-row span {
  color: var(--muted);
  font-size: 12px;
}

.staff-config-row select {
  min-height: 34px;
  flex: none;
  border: 1px solid var(--line);
  border-radius: 6px;
  padding: 0 8px;
  color: var(--ink);
  background: #fff;
}

.role-superadmin {
  color: var(--purple);
}

.staff-skill-controls {
  display: grid;
  justify-items: end;
  gap: 7px;
}

.staff-skill-checks,
.account-skill-groups {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin: 0;
  padding: 0;
  border: 0;
}

.staff-config-row .staff-skill-checks {
  display: flex;
}

.staff-skill-checks label,
.account-skill-groups label {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  color: var(--muted);
  font-size: 12px;
}

.account-create-form {
  display: grid;
  gap: 14px;
}

.account-skill-groups legend {
  margin-bottom: 7px;
  color: var(--muted);
  font-size: 12px;
}

.toolbar select {
  min-height: 38px;
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 0 10px;
  background: #fff;
  color: var(--ink);
}

.main {
  min-width: 0;
  padding: 26px;
}

.topbar {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 20px;
  margin-bottom: 22px;
}

.eyebrow {
  margin: 0 0 6px;
  color: var(--teal);
  font-size: 12px;
  font-weight: 800;
  letter-spacing: 0;
  text-transform: uppercase;
}

h1,
h2,
h3,
p {
  margin-top: 0;
}

h1 {
  margin-bottom: 0;
  font-size: 30px;
  line-height: 1.15;
}

h2 {
  margin-bottom: 6px;
  font-size: 18px;
}

.topbar-actions {
  display: flex;
  align-items: center;
  gap: 10px;
}

.search-box {
  display: flex;
  align-items: center;
  gap: 8px;
  width: min(330px, 38vw);
  height: 42px;
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 0 12px;
  background: var(--surface);
}

.search-box input {
  width: 100%;
  border: 0;
  outline: 0;
}

.primary-button,
.ghost-button,
.icon-button {
  min-height: 38px;
  border-radius: 8px;
  border: 1px solid transparent;
  padding: 0 14px;
}

.primary-button {
  background: var(--blue);
  color: #fff;
  font-weight: 700;
}

.ghost-button {
  background: #fff;
  border-color: var(--line);
  color: var(--ink);
}

.icon-button {
  display: grid;
  place-items: center;
  width: 38px;
  padding: 0;
  background: #fff;
  border-color: var(--line);
  font-size: 24px;
}

.view {
  display: none;
}

.active-view {
  display: block;
}

.metric-grid {
  display: grid;
  grid-template-columns: repeat(5, minmax(0, 1fr));
  gap: 12px;
}

.personal-dashboard {
  margin-bottom: 14px;
  border: 1px solid #c9deef;
  border-radius: 8px;
  padding: 18px;
  background: #f8fcff;
}

.section-heading {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 16px;
  margin-bottom: 16px;
}

.section-heading h2 {
  margin: 4px 0 3px;
  font-size: 19px;
}

.section-heading p {
  margin: 0;
  color: var(--muted);
  font-size: 13px;
}

.date-chip,
.rank-period {
  flex: none;
  border: 1px solid #cfe1f2;
  border-radius: 999px;
  padding: 6px 10px;
  color: var(--blue);
  background: #fff;
  font-size: 12px;
  font-weight: 700;
}

.personal-metric-grid {
  display: grid;
  grid-template-columns: repeat(5, minmax(0, 1fr));
  gap: 12px;
}

.personal-metric {
  display: flex;
  min-width: 0;
  align-items: center;
  gap: 11px;
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 12px;
  background: var(--surface);
}

.personal-donut {
  position: relative;
  display: grid;
  width: 68px;
  height: 68px;
  flex: 0 0 68px;
  place-items: center;
  border-radius: 50%;
  background: conic-gradient(var(--chart-color, var(--blue)) var(--progress), #e7eff6 0);
}

.personal-donut::after {
  position: absolute;
  inset: 8px;
  border-radius: 50%;
  background: #fff;
  content: "";
}

.personal-donut-center {
  position: relative;
  z-index: 1;
  display: flex;
  align-items: baseline;
  line-height: 1;
}

.personal-donut-center strong {
  font-size: 20px;
}

.personal-donut-center span {
  color: var(--muted);
  font-size: 10px;
}

.personal-metric-copy {
  display: grid;
  min-width: 0;
  gap: 3px;
}

.personal-metric-copy > span {
  color: var(--ink);
  font-size: 13px;
  font-weight: 800;
}

.personal-metric-copy > strong {
  color: var(--blue);
  font-size: 11px;
  font-weight: 700;
}

.personal-metric-copy small,
.personal-metric-copy em {
  overflow: hidden;
  color: var(--muted);
  font-size: 11px;
  font-style: normal;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.personal-metric-copy em {
  color: var(--teal);
}

.personal-metric-2 .personal-donut { --chart-color: var(--green); }
.personal-metric-3 .personal-donut { --chart-color: var(--orange); }
.personal-metric-4 .personal-donut { --chart-color: var(--red); }
.personal-metric-5 .personal-donut { --chart-color: var(--purple); }

.monthly-rank-panel {
  margin-bottom: 14px;
}

.monthly-rank-heading {
  align-items: flex-start;
}

.rank-header-actions {
  display: flex;
  align-items: center;
  flex-wrap: wrap;
  justify-content: flex-end;
  gap: 8px;
}

.skill-group-chip {
  border: 1px solid #cfe1f2;
  border-radius: 999px;
  padding: 6px 10px;
  color: var(--teal);
  background: #effaf8;
  font-size: 12px;
  font-weight: 800;
}

.dashboard-skill-control {
  display: flex;
  align-items: center;
  gap: 6px;
  color: var(--muted);
  font-size: 12px;
  font-weight: 700;
}

.dashboard-skill-control select {
  min-height: 32px;
  border: 1px solid var(--line);
  border-radius: 6px;
  padding: 0 8px;
  color: var(--ink);
  background: #fff;
}

.monthly-rank-heading h2 {
  margin: 4px 0 0;
  font-size: 19px;
}

.ranking-grid {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 14px;
}

.ranking-card {
  min-width: 0;
  border-right: 1px solid var(--line);
  padding-right: 14px;
}

.ranking-card:last-child {
  border-right: 0;
  padding-right: 0;
}

.ranking-card-header {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 12px;
  margin-bottom: 10px;
}

.ranking-card h3 {
  margin: 0;
  font-size: 14px;
}

.ranking-card-header div {
  display: grid;
  gap: 2px;
  text-align: right;
}

.ranking-card-header span {
  color: var(--muted);
  font-size: 11px;
}

.ranking-card-header strong {
  color: var(--blue);
  font-size: 12px;
}

.ranking-list {
  display: grid;
  gap: 4px;
  margin: 0;
  padding: 0;
  list-style: none;
}

.ranking-list li {
  display: grid;
  grid-template-columns: 22px minmax(0, 1fr) auto;
  align-items: center;
  gap: 8px;
  min-height: 30px;
  border-bottom: 1px solid #edf2f7;
  font-size: 13px;
}

.ranking-list li:last-child {
  border-bottom: 0;
}

.ranking-list li.is-current-engineer {
  border-radius: 4px;
  padding: 0 6px;
  background: #edf7ff;
}

.ranking-position {
  display: grid;
  width: 20px;
  height: 20px;
  place-items: center;
  border-radius: 50%;
  color: var(--muted);
  background: #edf2f7;
  font-size: 11px;
  font-weight: 800;
}

.ranking-list li:nth-child(1) .ranking-position {
  color: #8a5b00;
  background: #fff0c7;
}

.ranking-name {
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.ranking-name em {
  color: var(--blue);
  font-size: 11px;
  font-style: normal;
  font-weight: 800;
}

.ranking-list strong {
  color: var(--ink);
  font-size: 13px;
}

.ranking-list strong small {
  margin-left: 2px;
  color: var(--muted);
  font-size: 10px;
  font-weight: 500;
}

.dashboard-overview {
  margin-bottom: 14px;
  border: 1px solid #cfe1f2;
  border-radius: 8px;
  padding: 18px;
  background: linear-gradient(120deg, #f9fcff 0%, #edf7ff 100%);
}

.overview-heading {
  display: flex;
  align-items: start;
  justify-content: space-between;
  gap: 16px;
  margin-bottom: 16px;
}

.eyebrow {
  color: var(--blue);
  font-size: 11px;
  font-weight: 800;
  letter-spacing: 0.08em;
}

.overview-heading h2 {
  margin: 4px 0 3px;
  font-size: 19px;
}

.overview-heading p {
  margin: 0;
  color: var(--muted);
  font-size: 13px;
}

.overview-updated {
  border-radius: 999px;
  padding: 6px 10px;
  background: #e4f5ed;
  color: var(--green);
  font-size: 12px;
  font-weight: 700;
}

.metric {
  display: flex;
  align-items: center;
  min-height: 92px;
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 12px;
  background: var(--surface);
}

.metric-donut {
  position: relative;
  display: grid;
  place-items: center;
  flex: 0 0 68px;
  width: 68px;
  height: 68px;
  margin-right: 10px;
  border-radius: 50%;
  background: conic-gradient(var(--chart-color, var(--blue)) var(--progress), #e7eff6 0);
}

.metric-donut::after {
  position: absolute;
  inset: 8px;
  border-radius: 50%;
  background: #fff;
  content: "";
}

.metric-donut-center {
  position: absolute;
  z-index: 1;
  display: grid;
  place-items: center;
  line-height: 1;
}

.metric-donut-center strong {
  font-size: 16px;
}

.metric-donut-center span { color: var(--muted); font-size: 11px; }
.metric-2 .metric-donut { --chart-color: var(--orange); }
.metric-3 .metric-donut { --chart-color: var(--red); }
.metric-4 .metric-donut { --chart-color: var(--green); }

.metric-copy {
  display: grid;
  min-width: 0;
  gap: 3px;
}

.metric span {
  color: var(--muted);
  font-size: 13px;
}

.metric strong {
  display: block;
  margin-top: 0;
  font-size: 16px;
  line-height: 1;
}

.metric small {
  overflow: hidden;
  margin-top: 0;
  color: var(--teal);
  font-size: 11px;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.content-grid {
  display: grid;
  grid-template-columns: minmax(0, 1.35fr) minmax(320px, 0.65fr);
  gap: 14px;
}

.settings-grid {
  display: grid;
  grid-template-columns: minmax(0, 1fr);
}

.panel {
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 18px;
  background: var(--surface);
}

.panel-header,
.toolbar {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 16px;
  margin-bottom: 16px;
}

.table-filter-summary {
  display: flex;
  min-height: 28px;
  align-items: center;
  justify-content: flex-end;
  gap: 10px;
  margin-bottom: 8px;
}

.table-filter-summary span {
  color: var(--muted);
  font-size: 12px;
}

.advanced-query {
  margin-top: 22px;
  border-top: 1px solid var(--line);
  padding-top: 18px;
}

#ticketSearchView .advanced-query {
  margin-top: 0;
  border: 1px solid #cddfed;
  border-radius: 6px;
  padding: 18px;
  background: #f5faff;
}

.advanced-query-results {
  margin-top: 26px;
  border-top: 1px solid var(--line);
  padding-top: 20px;
}

.advanced-query-header {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 16px;
}

.advanced-query-header h2 {
  margin: 3px 0 5px;
  font-size: 18px;
}

.advanced-query-kicker {
  color: var(--blue);
  font-size: 11px;
  font-weight: 800;
  letter-spacing: 0;
}

.advanced-query-header p,
.advanced-query-summary,
.advanced-query-empty {
  margin-bottom: 0;
  color: var(--muted);
  font-size: 12px;
}

.advanced-query-actions {
  display: flex;
  flex: none;
  gap: 8px;
}

.advanced-query-actions .ghost-button {
  min-height: 34px;
}

.advanced-query-actions #addAdvancedQuery {
  border-color: var(--blue);
  background: var(--blue);
  color: #fff;
}

.advanced-query-actions #addAdvancedQuery:hover {
  border-color: #185fae;
  background: #185fae;
}

.advanced-query-rows {
  display: grid;
  gap: 9px;
  margin-top: 16px;
}

.advanced-query-row {
  display: grid;
  grid-template-columns: 64px minmax(132px, 0.9fr) minmax(104px, 0.65fr) minmax(220px, 1.45fr) 32px;
  align-items: center;
  gap: 8px;
  border: 1px solid #d9e6f1;
  border-radius: 6px;
  padding: 8px;
  background: #fff;
  box-shadow: 0 2px 7px rgba(32, 79, 120, 0.04);
}

.advanced-query-row select,
.advanced-query-row input {
  width: 100%;
  min-height: 36px;
  border: 1px solid #c8d9e7;
  border-radius: 5px;
  padding: 0 8px;
  background: #fbfdff;
  color: var(--ink);
}

.advanced-query-row select:focus,
.advanced-query-row input:focus {
  outline: 2px solid rgba(36, 116, 216, 0.16);
  border-color: var(--blue);
}

.advanced-query-connector-label,
.advanced-query-empty-value {
  color: var(--muted);
  font-size: 12px;
}

.advanced-query-connector-label {
  display: inline-grid;
  min-height: 30px;
  place-items: center;
  border-radius: 4px;
  background: #e9f2fb;
  color: #2b638f;
  font-weight: 800;
}

.advanced-query-value {
  min-width: 0;
}

.advanced-date-range {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto minmax(0, 1fr);
  align-items: center;
  gap: 7px;
}

.advanced-date-range i {
  color: var(--muted);
  font-size: 12px;
  font-style: normal;
}

.advanced-query-remove {
  width: 32px;
  height: 32px;
  border-color: transparent;
  background: transparent;
  color: #9b3030;
}

.advanced-query-remove:hover {
  border-color: #e8c3c3;
  background: #fff5f5;
}

.advanced-query-summary {
  margin-top: 12px;
  border-left: 3px solid var(--blue);
  padding-left: 8px;
  color: #2b638f;
}

.advanced-query-empty {
  border: 1px dashed #bdd2e4;
  border-radius: 6px;
  padding: 14px;
  background: rgba(255, 255, 255, 0.66);
}

.advanced-query-results .panel-header {
  margin-bottom: 12px;
}

.advanced-query-results .panel-header h2 {
  margin-bottom: 3px;
  font-size: 16px;
}

.advanced-query-results .panel-header p {
  color: #2b638f;
  font-weight: 700;
}

.panel-header p {
  margin-bottom: 0;
  color: var(--muted);
  font-size: 13px;
}

.ticket-list {
  display: grid;
  gap: 10px;
}

.trend-chart {
  display: grid;
  grid-template-columns: repeat(7, minmax(0, 1fr));
  align-items: end;
  min-height: 172px;
  gap: 9px;
  border-bottom: 1px solid var(--line);
  padding: 4px 4px 0;
}

.trend-column {
  display: grid;
  grid-template-rows: 22px 112px 28px;
  align-items: end;
  justify-items: center;
  min-width: 0;
}

.trend-values {
  display: flex;
  gap: 4px;
  color: var(--muted);
  font-size: 11px;
}

.trend-values span:first-child { color: var(--blue); }
.trend-values span:last-child { color: var(--green); }

.trend-bars {
  display: flex;
  align-items: end;
  gap: 4px;
  height: 112px;
}

.trend-bar {
  display: block;
  width: 11px;
  min-height: 10px;
  border-radius: 5px 5px 0 0;
  background: var(--blue);
}

.trend-bar.resolved { background: var(--green); }

.trend-label {
  color: var(--muted);
  font-size: 11px;
  white-space: nowrap;
}

.trend-summary {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 10px;
  margin-top: 16px;
}

.trend-summary div {
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 10px 12px;
  background: var(--surface-2);
}

.trend-summary strong,
.trend-summary span { display: block; }
.trend-summary strong { font-size: 17px; }
.trend-summary span { margin-top: 3px; color: var(--muted); font-size: 12px; }

.ticket-card {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 12px;
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 14px;
  background: #fff;
}

.ticket-card h3 {
  margin-bottom: 6px;
  overflow-wrap: anywhere;
  font-size: 15px;
}

.ticket-card p {
  margin-bottom: 10px;
  color: var(--muted);
  font-size: 13px;
}

.meta-line,
.status-row {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  align-items: center;
}

.pill {
  display: inline-flex;
  align-items: center;
  min-height: 24px;
  border-radius: 999px;
  padding: 0 9px;
  background: var(--surface-2);
  color: var(--muted);
  font-size: 12px;
  font-weight: 700;
  white-space: nowrap;
}

.pill.p1,
.pill.p2,
.pill.p3,
.pill.p4,
.pill.overdue {
  background: #ffe7e7;
  color: var(--red);
}

.pill.warning {
  background: #fff0dc;
  color: var(--orange);
}

.pill.ok {
  background: #e6f6ef;
  color: var(--green);
}

.pill.p5 {
  background: var(--surface-2);
  color: var(--muted);
}

.bar-chart {
  display: grid;
  grid-template-columns: 154px minmax(0, 1fr);
  align-items: center;
  gap: 20px;
  min-height: 190px;
  padding: 4px 0 14px;
}

.category-donut {
  position: relative;
  display: grid;
  place-items: center;
  width: 150px;
  height: 150px;
  border-radius: 50%;
}

.category-donut::after {
  position: absolute;
  inset: 26px;
  border-radius: 50%;
  background: #fff;
  content: "";
}

.category-donut-center {
  position: relative;
  z-index: 1;
  display: grid;
  gap: 4px;
  place-items: center;
}

.category-donut-center strong { font-size: 26px; line-height: 1; }
.category-donut-center span { color: var(--muted); font-size: 11px; }

.category-legend { display: grid; gap: 12px; }

.category-legend div {
  display: grid;
  grid-template-columns: 8px minmax(0, 1fr) auto;
  align-items: center;
  gap: 8px;
  color: var(--muted);
  font-size: 13px;
}

.category-legend strong { color: var(--ink); }

.legend-dot {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background: var(--blue);
}
.legend-dot.green { background: var(--green); }
.legend-dot.orange { background: var(--orange); }
.legend-dot.purple { background: var(--purple); }

.insight-list {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 10px;
  margin-top: 20px;
}

.insight-list div {
  border-radius: 8px;
  padding: 12px;
  background: var(--surface-2);
}

.insight-list strong,
.insight-list span {
  display: block;
}

.insight-list span {
  margin-top: 4px;
  color: var(--muted);
  font-size: 12px;
}

.segmented {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
}

.segmented button {
  min-height: 34px;
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 0 11px;
  background: #fff;
}

.segmented button.active {
  border-color: var(--blue);
  background: #eaf1ff;
  color: var(--blue);
  font-weight: 800;
}

.table-wrap {
  overflow: auto;
}

table {
  width: 100%;
  min-width: 1120px;
  border-collapse: collapse;
}

th,
td {
  border-bottom: 1px solid var(--line);
  padding: 13px 10px;
  text-align: left;
  vertical-align: middle;
}

th {
  position: relative;
  color: var(--muted);
  font-size: 12px;
  font-weight: 800;
  white-space: nowrap;
}

.column-filter-button {
  display: inline-block;
  width: 20px;
  height: 20px;
  margin-left: 4px;
  border: 0;
  padding: 0;
  background: transparent;
  color: #8a9aac;
  font-size: 15px;
  line-height: 1;
  vertical-align: middle;
}

th:hover .column-filter-button,
.column-filter-button:focus-visible {
  color: var(--blue);
}

.column-filter-menu {
  position: absolute;
  z-index: 8;
  top: calc(100% - 2px);
  left: 0;
  display: grid;
  min-width: 174px;
  gap: 10px;
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 12px;
  background: #fff;
  box-shadow: 0 12px 28px rgba(25, 50, 72, 0.18);
}

.column-filter-menu[hidden] { display: none; }
.column-filter-menu strong { font-size: 13px; }
.column-filter-menu select { min-height: 34px; border: 1px solid var(--line); border-radius: 6px; padding: 0 8px; background: #fff; color: var(--ink); }

td {
  font-size: 14px;
}

.ticket-row {
  cursor: pointer;
}

.ticket-row:hover td {
  background: #f5faff;
}

.ticket-main-cell strong {
  display: block;
  max-width: 260px;
  overflow-wrap: anywhere;
}

.ticket-code {
  display: block;
  margin-bottom: 4px;
  color: var(--blue);
  font-size: 12px;
  font-weight: 800;
}

.link-button {
  border: 0;
  background: transparent;
  color: var(--blue);
  font-weight: 800;
}

.policy-list,
.risk-list,
.permission-matrix {
  display: grid;
  gap: 10px;
}

.policy-list div,
.risk-item,
.permission-matrix div {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 14px;
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 14px;
}

.risk-item {
  align-items: flex-start;
}

.risk-item span,
.permission-matrix span,
.policy-list span {
  color: var(--muted);
  font-size: 13px;
}

.tag-cloud,
.category-tree {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
}

.tag-cloud span {
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 9px 12px;
  background: #fff;
}

.category-tree {
  display: grid;
}

.category-tree div {
  display: grid;
  gap: 5px;
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 13px;
  background: #fff;
}

.category-tree span {
  color: var(--muted);
  font-size: 13px;
}

.pool-grid {
  display: grid;
  gap: 7px;
}

.pool-manager-filters {
  display: flex;
  flex-wrap: wrap;
  align-items: end;
  gap: 8px;
  margin: -4px 0 14px;
  padding-bottom: 14px;
  border-bottom: 1px solid var(--line);
}

.pool-manager-filters label {
  display: grid;
  min-width: 128px;
  gap: 5px;
  color: var(--muted);
  font-size: 12px;
}

.pool-manager-filters select {
  min-height: 34px;
  border: 1px solid var(--line);
  border-radius: 6px;
  padding: 0 8px;
  color: var(--ink);
  background: #fff;
}

.pool-manager-filters .ghost-button {
  min-height: 34px;
}

.pool-strip {
  display: grid;
  grid-template-columns: 42px minmax(200px, 1.45fr) minmax(220px, 1.15fr) minmax(145px, 0.72fr) auto;
  gap: 14px;
  align-items: center;
  border: 1px solid var(--line);
  border-radius: 6px;
  padding: 10px 12px;
  background: #fff;
}

.pool-strip:hover {
  border-color: #afcbe5;
  background: #fbfdff;
}

.pool-strip-priority {
  display: grid;
  width: 34px;
  height: 34px;
  place-items: center;
  border-radius: 4px;
  font-size: 12px;
  font-weight: 800;
}

.pool-strip-priority.p1 { color: var(--red); background: #ffe7e7; }
.pool-strip-priority.p2,
.pool-strip-priority.p3,
.pool-strip-priority.p4 { color: var(--red); background: #ffe7e7; }
.pool-strip-priority.p5 { color: var(--muted); background: var(--surface-2); }

.pool-strip-ticket,
.pool-strip-context,
.pool-strip-time {
  display: grid;
  min-width: 0;
  gap: 3px;
}

.pool-strip-ticket strong {
  overflow: hidden;
  font-size: 14px;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.pool-strip-ticket span,
.pool-strip-context span,
.pool-strip-time span {
  overflow: hidden;
  color: var(--muted);
  font-size: 12px;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.pool-owner {
  overflow: hidden;
  color: var(--ink);
  font-size: 14px;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.pool-result-count {
  margin: 10px 0 0;
  color: var(--muted);
  font-size: 12px;
}

.list-pagination {
  display: flex;
  align-items: center;
  justify-content: flex-end;
  gap: 14px;
  margin-top: 14px;
  color: var(--muted);
  font-size: 12px;
}

.pagination-controls {
  display: flex;
  gap: 4px;
}

.pagination-page {
  min-width: 28px;
  height: 28px;
  border: 1px solid var(--line);
  border-radius: 4px;
  color: var(--ink);
  background: #fff;
  font: inherit;
}

.pagination-page:hover:not(:disabled),
.pagination-page.active {
  border-color: var(--blue);
  color: #fff;
  background: var(--blue);
}

.pagination-page:disabled {
  cursor: not-allowed;
  opacity: 0.42;
}

.pool-strip-time {
  grid-template-rows: 18px 28px;
  align-content: center;
  justify-items: start;
}

.pool-countdown,
.pool-work-status {
  display: inline-flex;
  width: 96px;
  min-height: 28px;
  align-items: center;
  justify-content: center;
  border-radius: 5px;
  padding: 4px 7px;
  font-size: 12px;
  font-variant-numeric: tabular-nums;
  font-weight: 800;
}

.pool-countdown.green {
  background: #e6f6ef;
  color: var(--green);
}

.pool-countdown.yellow {
  background: #fff0dc;
  color: var(--orange);
}

.pool-countdown.red {
  background: #ffe7e7;
  color: var(--red);
}

.pool-work-status.processing {
  background: #e6f0ff;
  color: var(--blue);
}

.pool-work-status.suspended {
  background: #fff0dc;
  color: var(--orange);
}

.pool-actions {
  display: grid;
  grid-template-columns: 72px 64px;
  gap: 8px;
}

.pool-actions .primary-button,
.pool-actions .ghost-button,
.pool-action-placeholder {
  width: 100%;
}

.ticket-date-cell {
  min-width: 138px;
  color: var(--muted);
  font-variant-numeric: tabular-nums;
  white-space: nowrap;
}

.drawer {
  pointer-events: none;
  position: fixed;
  inset: 0;
  z-index: 20;
  opacity: 0;
  transition: opacity 0.18s ease;
}

.drawer.open {
  pointer-events: auto;
  opacity: 1;
}

.drawer-backdrop {
  position: absolute;
  inset: 0;
  background: rgba(15, 22, 30, 0.35);
}

.drawer-panel {
  position: absolute;
  top: 0;
  right: 0;
  width: min(1080px, 100vw);
  height: 100%;
  overflow: auto;
  padding: 22px;
  background: #fff;
  box-shadow: var(--shadow);
  transform: translateX(30px);
  transition: transform 0.18s ease;
}

.drawer.open .drawer-panel {
  transform: translateX(0);
}

.drawer-panel > .icon-button {
  float: right;
}

.detail-header {
  clear: both;
  padding-top: 8px;
}

.detail-header h2 {
  margin: 8px 0;
  font-size: 22px;
}

.title-editor {
  display: grid;
  gap: 5px;
  margin: 8px 0;
  color: var(--muted);
  font-size: 12px;
  font-weight: 700;
}

.title-editor input {
  width: 100%;
  border: 1px solid var(--line);
  border-radius: 6px;
  padding: 8px 10px;
  color: var(--ink);
  font-size: 20px;
  font-weight: 800;
}

.detail-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 10px;
  margin: 18px 0;
}

.drawer-workbench {
  display: grid;
  grid-template-columns: minmax(0, 1fr) minmax(300px, 0.62fr);
  gap: 22px;
  align-items: start;
  margin-top: 14px;
}

.drawer-main {
  min-width: 0;
}

.drawer-activity {
  position: sticky;
  top: 0;
  display: grid;
  gap: 16px;
  min-width: 0;
  border-left: 1px solid var(--line);
  padding-left: 22px;
}

.lifecycle-section {
  border-bottom: 1px solid var(--line);
  padding-bottom: 16px;
}

.lifecycle-section h3 {
  margin: 0 0 10px;
  font-size: 15px;
}

.detail-grid div,
.timeline-item,
.comment-box {
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 12px;
  background: #fff;
}

.detail-grid span {
  display: block;
  color: var(--muted);
  font-size: 12px;
}

.detail-owner-select {
  width: 100%;
  min-height: 32px;
  margin-top: 5px;
  border: 1px solid var(--line);
  border-radius: 6px;
  padding: 0 8px;
  color: var(--ink);
  background: #fff;
  font: inherit;
  font-weight: 700;
}

.drawer-footer-actions {
  position: sticky;
  bottom: -22px;
  z-index: 3;
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 8px;
  margin-top: 18px;
  border-top: 1px solid var(--line);
  padding: 14px 0 2px;
  background: #fff;
}

.detail-section {
  margin: 18px 0;
}

.detail-section h3 {
  margin-bottom: 8px;
  font-size: 15px;
}

.description-panel,
.solution-box,
.request-edit-box {
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 12px;
  background: var(--surface-2);
  color: var(--ink);
  font-size: 14px;
  line-height: 1.65;
  white-space: pre-wrap;
}

.section-heading {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 12px;
}

.section-heading p {
  margin: -3px 0 8px;
  color: var(--muted);
  font-size: 12px;
}

.solution-state {
  border-radius: 999px;
  padding: 4px 8px;
  background: #e6f6ef;
  color: var(--green);
  font-size: 12px;
  font-weight: 700;
  white-space: nowrap;
}

.solution-state.pending {
  background: #fff0dc;
  color: var(--orange);
}

.solution-box textarea {
  width: 100%;
  min-height: 112px;
  resize: vertical;
  border: 1px solid var(--line);
  border-radius: 6px;
  padding: 10px;
  background: #fff;
  color: var(--ink);
  line-height: 1.55;
}

.request-edit-box textarea {
  width: 100%;
  min-height: 112px;
  resize: vertical;
  border: 1px solid var(--line);
  border-radius: 6px;
  padding: 10px;
  background: #fff;
  color: var(--ink);
  line-height: 1.55;
}

.request-edit-box button {
  margin-top: 8px;
}

.solution-box textarea[readonly] {
  border-color: transparent;
  background: transparent;
}

.solution-box button {
  margin-top: 8px;
}

.solution-box small {
  display: block;
  margin-top: 8px;
  color: var(--muted);
  font-size: 12px;
}

.timeline {
  display: grid;
  gap: 10px;
  margin-top: 10px;
}

.drawer-activity .timeline {
  position: relative;
  gap: 0;
  margin: 0;
  border-left: 1px solid #c9ddea;
}

.drawer-activity .timeline-item {
  position: relative;
  border: 0;
  border-radius: 0;
  padding: 0 0 13px 14px;
  background: transparent;
}

.drawer-activity .timeline-item::before {
  position: absolute;
  top: 3px;
  left: -5px;
  width: 9px;
  height: 9px;
  border-radius: 50%;
  background: var(--blue);
  content: "";
}

.drawer-activity .timeline-item:last-child {
  padding-bottom: 0;
}

.timeline-item strong {
  display: block;
  margin-bottom: 4px;
}

.timeline-item span {
  color: var(--muted);
  font-size: 12px;
}

.comment-box {
  margin-top: 18px;
}

.drawer-activity .comment-box {
  margin-top: 0;
}

.comment-box textarea {
  width: 100%;
  resize: vertical;
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 10px;
}

.comment-box button {
  margin-top: 8px;
}

dialog {
  width: min(620px, calc(100vw - 32px));
  border: 0;
  border-radius: 8px;
  padding: 0;
  box-shadow: var(--shadow);
}

.compact-dialog {
  width: min(460px, calc(100vw - 32px));
}

.account-dialog {
  width: min(680px, calc(100vw - 32px));
}

dialog::backdrop {
  background: rgba(15, 22, 30, 0.42);
}

form {
  display: grid;
  gap: 14px;
  padding: 22px;
}

.dialog-header {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 14px;
}

label {
  display: grid;
  gap: 7px;
  color: var(--muted);
  font-size: 13px;
  font-weight: 700;
}

label input,
label select,
label textarea {
  width: 100%;
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 10px;
  color: var(--ink);
  font-weight: 500;
}

.form-row {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 12px;
}

.dialog-actions {
  display: flex;
  justify-content: flex-end;
  gap: 8px;
}

.ticket-notice {
  position: fixed;
  z-index: 60;
  top: 22px;
  right: 22px;
  max-width: min(420px, calc(100vw - 32px));
  transform: translateY(-14px);
  border: 1px solid #abd5bd;
  border-radius: 8px;
  padding: 12px 16px;
  background: #effaf3;
  box-shadow: 0 10px 28px rgba(37, 91, 58, 0.16);
  color: #216b42;
  font-size: 14px;
  font-weight: 800;
  opacity: 0;
  pointer-events: none;
  transition: opacity 0.18s ease, transform 0.18s ease;
}

.ticket-notice.show {
  transform: translateY(0);
  opacity: 1;
}

@media (max-width: 980px) {
  .login-screen {
    grid-template-columns: 1fr;
    align-content: center;
  }

  .app-shell {
    grid-template-columns: 1fr;
  }

  .sidebar {
    position: sticky;
    top: 0;
    z-index: 10;
    display: grid;
    grid-template-columns: 1fr;
    gap: 12px;
  }

  .nav {
    grid-template-columns: repeat(6, minmax(0, 1fr));
  }

  .nav-item {
    justify-content: center;
  }

  .nav-item span:last-child {
    display: none;
  }

  .topbar,
  .topbar-actions {
    align-items: stretch;
    flex-direction: column;
  }

  .search-box {
    width: 100%;
  }

  .metric-grid,
  .content-grid,
  .settings-grid,
  .insight-list,
  .trend-summary {
    grid-template-columns: 1fr;
  }

  .metric-grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .drawer-panel {
    width: 100vw;
  }

  .drawer-workbench {
    grid-template-columns: 1fr;
  }

  .drawer-activity {
    position: static;
    border-top: 1px solid var(--line);
    border-left: 0;
    padding-top: 18px;
    padding-left: 0;
  }

  .personal-metric-grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }
}

@media (max-width: 620px) {
  .main {
    padding: 18px 14px;
  }

  .ticket-notice {
    top: 14px;
    right: 16px;
  }

  .metric {
    min-height: 96px;
  }

  .overview-heading {
    align-items: flex-start;
    flex-direction: column;
  }

  .section-heading {
    align-items: flex-start;
    flex-direction: column;
  }

  .metric-grid,
  .personal-metric-grid,
  .ranking-grid {
    grid-template-columns: 1fr;
  }

  .ranking-card,
  .ranking-card:last-child {
    border-right: 0;
    border-bottom: 1px solid var(--line);
    padding: 0 0 14px;
  }

  .ranking-card:last-child {
    border-bottom: 0;
    padding-bottom: 0;
  }

  .toolbar,
  .panel-header {
    align-items: stretch;
    flex-direction: column;
  }

  .table-filter-summary { justify-content: flex-start; }

  .advanced-query-header {
    align-items: stretch;
    flex-direction: column;
  }

  .advanced-query-row {
    grid-template-columns: 62px minmax(0, 1fr) minmax(0, 1fr) 32px;
    padding: 7px;
  }

  .advanced-query-value {
    grid-column: 2 / 4;
  }

  .detail-grid,
  .form-row,
  .pool-strip {
    grid-template-columns: 1fr;
  }

  .pool-actions {
    justify-content: flex-start;
  }
}